Stripe secures all payments made on this website, a validated service provider and your banking information does not pass through our servers but is directly communicated to this specialized third-party online payment system. Stripe is on the global registry of Visa-compliant providers list of registered service platforms.

When your order is validated, you will receive a confirmation email with your order number.

First, check whether the funds have been debited from your account. It is possible that the transaction was not successful, and your order was not validated. If your account has been debited, please check your spam folder as our email may have ended up there. If you still haven’t received an email, it might be because the email address you provided contained an error. In this case, contact us as at orders@salasartperfumes.com so we can check and resend your confirmation email.

Your package will be processed & shipped within 1 to 3 business days depending on the destination country. If you place your order on a weekend or public holiday, your products will be processed for shipping within the next two business days.

Once your package has been shipped, you will receive a shipping confirmation email from us with your tracking number.

When one of our products is out of stock, it cannot be pre-ordered. However, you can subscribe to a Back in Stock Alert, and you will be informed by email as soon as the product you wish to buy is available.

Once an order is made, it is not possible to change the address.

We can only cancel your order within 12 hours only if it has not yet been processed. Please email orders@salasartperfumes.com as soon as possible regarding your order and we’ll see what we can do.

Currently, this service is not available. To make any changes to your order, the order has to be cancelled or another order has to be made.

We only accept returns once the items have been returned to us in its original packaging, unopened & unused. Due to hygienic reasons and as Fragrances fall under the Beauty & Cosmetics section, we take proper protocol to ensure returns as per the terms above. If your product is still unopened, kindly contact us at orders@salasartperfumes.com, and one of our team will coordinate with you.

If the address you provided was incomplete or if the package has been damaged in transit, your order might be automatically returned to us. If this happens, contact us at orders@salasartperfumes.com, providing your correct address if necessary, so we can send you a new package as soon as possible.

If you receive the wrong item or your order is missing an item, please contact orders@salasartperfumes.com within 48 hours of receiving your order. Please note, the item must be returned in the same condition it was received in within 30 days of receipt for a refund.

If you receive a damaged item, please contact orders@salasartperfumes.com within 7 days of receiving your order. Please note that depending on stock, a replacement may not be available, and that defective items may also benefit from a manufacturer's defects warranty.

We ship worldwide except for the following countries in the link: https://www.fedex.com/en-us/service-guide/dangerous-goods/international-locations.html Fragrances are classified as Dangerous goods or DG.

If you encounter a problem with your order, contact us at orders@salasartperfumes.com stating your order number. Our customer service team will be happy to help.